Frequently Asked Questions

My iTAG ID bracelet came with a sticker…what’s this for?

What if my personal or medical information changes…what do I do?

What do I do if I’m unable to login to my account?

What if there’s something wrong with, or missing from, my iTAG package…what do I do?

When does my iTAG Service subscription expire and what happens when it does?

How do I renew my iTAG Service subscription and how does this work?

What if I encounter other problems and need some assistance?

How can I order a new custom-engraved ID shield?

What happens to my unexpired time on my current subscription, when I add another ID and/or add time to my existing account?