Service Statement

iTAG subscription is with MedicAlert Foundation Canada ("MedicAlert") is conditional on the subscriber’s acceptance of the following terms and conditions ("Service Statement"):



  1. On my becoming an iTAG subscriber (powered by MedicAlert), MedicAlert shall create and maintain an electronic Personal Emergency Record ("PER") containing the personal contact and health information I provide or arrange to have provided on my behalf, to MedicAlert (collectively, "my Personal Information"). My PER shall be identified by my name and unique iTAG ID number and shall be held at 2005 Sheppard Avenue East, Suite 800, Toronto, Ontario M2J 5B4, and will provide me with: i) 24/7 Emergency Hotline service; ii) Communications pertaining to iTAG, and; iii) Electronic Access (only) to my PER (collectively, "the Services").
  2. MedicAlert shall use and disclose my Personal Information for the purposes of providing and administering the Services and where necessary to these purposes, may transfer or otherwise allow access to my Personal Information to third-party service providers retained by MedicAlert to assist it in administering and/or providing the Services (including, but not limited to, U.S.A.-based MedicAlert Foundation International, the purveyor of the 24/7 Emergency Hotline).
  3. I will diligently update my account and PER information as required and will review and confirm my Personal Information at least once a year.
  4. I recognize that this is a binding agreement between me and MedicAlert. If I submit a Service Cancelation Waiver, or do not renew my subscription, within 30 days after expiry of the subscription, MedicAlert shall remove my PER and ceases providing me with the Services and I shall stop wearing my iTAG bracelet ("the Product").
  5. MedicAlert, first responders and other emergency medical staff (collectively, "the Responders") may contact the emergency contacts, guardians and/or caregivers (collectively, "Contacts") I have identified to obtain or disclose my Personal Information in circumstances which the Responders deem to be an emergency.
  6. MedicAlert, its officers, directors, employees, and representatives shall not be liable for any consequences of any kind whatsoever, including without limitation, claims, actions, proceedings, damages and losses arising out of, or in connection with, any errors or omissions in my Personal Information(regardless of whether such information is provided by me or by a third-party).
  7. MedicAlert may aggregate my Personal Information in a manner that does not identify me or any of my Contacts and use the aggregate information for research projects or studies of interest.
  8. I will receive by email or any other mode of communication chosen by MedicAlert, information regarding the ongoing administration and continuity of the Services I am subscribed to receive. As per any consents I provided as part of my Personal Information, I understand that I may also receive emails for those purposes I authorized.

I UNDERSTAND that I may obtain a copy of the MedicAlert privacy policy, more information about MedicAlert privacy purposes and information about accessing or correcting my Personal Information in my PER at or by calling MedicAlert Chief Privacy Officer at 1.866.679.3217.